From Zhengzhou to the whole country, from China to over 120 countries and regions like Cuba, Russia, Iran, Saudi Arabia, Sudan…
Yutong has established service parts network in various markets to which its buses were delivered so as to provide after-sales service for customers. Up to now, Yutong’s overseas service network has covered more than 100 countries and regions, with more than 200 service stations worldwide.
In addition, Yutong also established a joint service system of global suppliers and signed service agreements with Cummins, Yuchai, Allison, etc. Their service networks worldwide will jointly provide service for Yutong vehicles.
In order to provide professional technical support to customers and service stations, Yutong has set up a professional and skilled service team for overseas market, consisting of more than 150 Chinese service engineers and over 30 local service engineers, who settle in the local areas to service the customers directly.
2. Quality assurance
Apply the identical testing standards and procedures same as that of the components used for the manufacturing of whole vehicles, and provide spare parts warranty separately.
3. Supply Network
Formed a multi-level spare parts supply network worldwide consisting of central warehouse, distributors and sub-distributors to ensure the availability of the spare parts.
4. Spare parts supply
Set up a well-established self-service information system for customers’ ordering, realizing a whole-process online inquiry and monitoring from ordering, spare parts preparation, delivery to reception.